Healp Privacy Policy & Terms and Condition

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Healp Terms of Use:

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Effective: December 4th 2024

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Welcome to Healp. These Terms of Use govern your use of the [corporate name] (“Healp” or “we” “us” “our”) service available through the Healp website located at [URL] and its mobile and web application (“App”) on which these Terms of Use are posted (collectively, “Sites”). 

 

Capitalized terms used in this Terms of Use and not defined herein shall have the definitions provided in our Privacy Policy. 

Your Consent

By accessing, signing up and actively engaging with Healp, you agree to our terms and conditions including the collection and processing of your personal information (as defined below). You acknowledge and fully consent to sharing personal information at your own free will, and by your consent, and the Healp team is permitted to retain all personal information shared with us according to the arrangement made in our privacy policy. 

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Use of Our Sites 

Please read these Terms of Use carefully. The information provided on the Site is for general information and to connect individuals with disabilities and illnesses. Your access to and use of the information contained in the Sites is subject to these Terms of Use. By accessing, browsing, or using the Sites or services provided by Healp, completing the registration process, and/or downloading the App, you represent (a) that you are at least 18 years old; (b) you have the authority to enter into the Terms of Use personally or on behalf of the person you represent; and (c) that you consent to your personal data being collected, stored, processed, or transferred in the manner provided for in these terms and as per the Privacy Policy.  If you do not agree to be bound by these Terms of Use, you should not access or use the Sites or any Healp provided services.

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Healp Content

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Healp user content belongs to the user who posted the content and is stored on our servers and displayed via the Sites at the direction of the user providing the content. You do not have any rights in relation to other users' content, and you may only use other Healp users' personal data to the extent that your use of it matches Healp's purpose of allowing people to meet one another. You may not use other users' information for commercial purposes, to spam, to harass, or to make unlawful threats. We reserve the right to terminate your Account if you misuse other users' information.

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   TYPES OF CONTENT

This is the kind  of content that can be expected on Healp:

1. content that you upload and provide ("Your Content");

2. content that members provide ("Member Content"); and

3. content that the Healp provides ("Our Content").

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Content that is not Allowed on Healp

We want our Healp community to express themselves and have the freedom to post whatever they please; however, we want to ensure the safety of all of the members in our Healp community, so we will have strict restrictions on content which:

• contains language or imagery which could be deemed offensive or is likely to harass, upset, embarrass, alarm or annoy any other person;

• is obscene, pornographic, violent or otherwise may offend human dignity;

• is abusive, insulting or threatening, discriminatory or which promotes or encourages racism, sexism, hatred or bigotry;

• encourages any illegal activity including, without limitation, terrorism, inciting racial hatred or the submission of which in itself constitutes committing a criminal offence;

• is decommunityatory or libellous;

• relates to commercial activities (including, without limitation, sales, competitions and advertising, links to other websites or premium line telephone numbers);

• involves the transmission of "junk" mail or "spam";

• contains any spy ware, adware, viruses, corrupt files, worm programmes or other malicious code designed to interrupt, damage or limit the functionality of or disrupt any software, hardware, telecommunications, networks, servers or other equipment, Trojan horse or any other material designed to damage, interfere with, wrongly intercept or expropriate any data or personal information whether from Heal por otherwise;

• itself, or the posting of which, infringes any third party's rights (including, without limitation, intellectual property rights and privacy rights);

• shows another person which was created or distributed without that person’s consent.

Healpoperates a zero-tolerance policy for this kind of content. All users that go against this policy will be banned from our Healp community. We care about our community deeply, and want to ensure it is a safe place 

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Restrictions

You agree to:

• comply with all applicable laws, including without limitation, privacy laws, intellectual property laws, anti-spam laws, equal opportunity laws and regulatory requirements;

• use your real identity on your profile

• use the services in a professional manner.

You agree that you will not:

• act in an unlawful or unprofessional manner including being dishonest, abusive or discriminatory;

• misrepresent your identity, your current or previous positions, qualifications or affiliations with a person or entity;

• disclose information that you do not have the consent to disclose;

• create or operate a pyramid scheme, fraud or other similar practice.

We don't like users misbehaving in the Healpcommunityily – users should not harm other in our Healp community. Therefore, you can report any abuse or complain about Member Content by contacting us, outlining the abuse and/or complaint. You can also report a user directly from a profile or in chat by clicking the 'Block & Report' link.

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Also, we don't appreciate users replicating any aspect of Healp. We do not permit anyone to scrape or replicate any part of the App without our prior consent and is expressly prohibited. This includes by any means (automated or otherwise) other than through our currently available, published interfaces - unless you have been specifically allowed to do so in a separate agreement with us.

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Privacy 

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Healp respects the privacy of our Sites’ users. Please refer to Healp’s Privacy Policy that explains users' rights and responsibilities with respect to information that is disclosed on the Sites and information collected by Healp. 

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Third Party Links

The Sites may allow connectivity (e.g., via links or references) through websites, platforms, and applications maintained by third parties such as Facebook and Twitter (“Third Party Sites”) over whom Healphas no control, and such Third Party Sites may enable sharing and collaboration among their registered user community. Any content or personal information you provide through those Third Party Sites are subject to terms and conditions and privacy policies of those Third Party Sites. Inclusion of any link to Third Party Sites does not imply an endorsement or recommendation by Healp. Healp makes no representations or warranties of any kind as to the accuracy, currency, or completeness of any information contained in such Third Party Sites and shall have no liability for any damages or injuries of any kind arising from such content or information. You should refer to those terms and policies to determine your rights for that content.

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Medical Information 

Through your interaction with other users of Healp, you may receive general information, images, advice, and recommendations from these other users relating to various medical conditions/ disabilities and their treatment. Such information is neither provided nor endorsed by Healp  and is not meant to be a substitute for advice provided by a doctor or other qualified health care professional. You should not rely on the information obtained via Healp’s services or interactions with other Help Users for diagnosing a health problem or disease. You should always consult with a doctor or other health care professional for medical advice or information about diagnosis and treatment. Your decision to rely on any information you obtain in connection with your use of Healp is at your sole discretion and risk. Healp is not liable for any suggestions or medical advice given within this site.  

Please note, we will be collecting personal data regarding your health condition, symptoms and/ or disability through surveys and questionnaires. The purpose of said questionnaires and surveys  is to better understand what has worked for your health/ disability journey in hopes of using this information to help us create a community led approach to finding what works  for our community. 

We rely on your explicit consent to process this type of data.  This includes information about your health or medical conditions or treatments, doctors, remedies and the likes.  The Healp team uses the information you share to create a trusted, community led marketplace. Please note, no one outside of the Healp team and trusted partners will have access to personal information that is shared from surveys/ questionnaires. 

 

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Indemnification 

You agree to indemnify, defend, and hold harmless Healp, its officers, directors, employees, agents, suppliers, and third party partners from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation by you of these Terms of Use.

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Non-Confidential Information 

Subject to any applicable terms and conditions set forth in our Privacy Policy, any communication or other material that you send to Healp through the Internet or post on our Sites, by electronic mail or otherwise, such as any questions, comments, suggestions, is and will be deemed to be non-confidential and Healpshall have no obligation of any kind with respect to such information. Healp shall be free to use any ideas, concepts, know-how, or techniques contained in such communication for any purpose whatsoever. 

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Intellectual Property

You acknowledge that Healp owns all rights, title, and interest (including patent rights, copyrights, trade secret rights, trademark rights, sui generis database rights, and all other intellectual property rights of any sort throughout the world) in its Sites and services, in any and all versions, whether or not patentable, and any works of authorship, designations, designs, know-how, ideas, and information made or conceived, in whole or in part, through compilations of data created through the analyses of use of the Sites and services (collectively, “Intellectual Property”). Such ownership shall include rights in any advertising materials, websites, and their reproductions, further versions, revisions, and/or derivative works of the Sites and services. Any goodwill existing or springing from these Terms of Use, except for the intellectual property of your content or from other sites or companies that we do not own or operate, shall inure to the benefit of Healp and/or its assignees only. Other product and company names that are provided as part of the Sites and services may be trademarks or copyrights of their respective owners and Help Does not claim to own any of such intellectual property. Except as may be expressly granted herein, Heal Grants you no right, license, title, or interest in or to any of our Intellectual Property. You shall not copy without authorization, translate, reverse engineer, decompile, disassemble, or make derivative works from Healp’s Intellectual Property. Help Reserves all rights not specifically granted.

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Help Is committed to respecting and protecting the legal rights of copyright owners. As such, Help Adheres to the following notice and take-down policy, in full compliance with Section 512(c)(3) of the DMCA (17 U.S.C. § 512 et seq.). If you believe any of the information posted on the Sites infringes upon your intellectual property rights, please submit a notification alleging such infringement to Elizabeth@healp.co

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Governing Laws and Forum 

These Terms of Use and your use of the Sites shall be governed by the laws of the United States of America (U.S.) and the State of Virginia without regard to its conflicts of laws principles. You acknowledge that the Sites and their contents are intended to comply with the laws and regulations in the U.S., and other countries may have laws, regulatory requirements and medical practices that differ from those in the U.S.

Any controversy or claim arising out of or relating to these Terms of Use, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules by a sole arbitrator.  The parties hereto shall endeavor to agree upon the arbitrator, and if they fail to do so within twenty-one (21) days of the commencement of the Arbitration, the appointment shall be made by the AAA in accordance with the Commercial Arbitration Rules.  The place, or legal seat of arbitration, shall be New York, and the language of the arbitration shall be English.

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The arbitrator shall issue a reasoned award and shall have the power to grant any interim or provisional measures that the arbitrator deems appropriate, including, but not limited to, injunctive relief and specific performance, and any interim or provisional measures ordered by the arbitrator may be specifically enforced by any court of competent jurisdiction as a final award.  Nothing herein, however, shall authorize the arbitrator to act as amiable compositeurs or to proceed ex aequo et bono.  Each party hereto retains the right to seek interim measures from a judicial authority, and any such request shall not be deemed incompatible with the agreement to arbitrate or a waiver of the right to arbitrate.  The arbitrator shall award the prevailing party, if any as determined by the arbitrator, its reasonable costs, including reasonable attorney’s fees. Judgment on any award rendered by the arbitrator may be entered in any court of competent jurisdiction.  No information concerning an arbitration, beyond the names of the parties, their counsel or the relief requested, may be unilaterally disclosed to a third party by any party unless required by law.  Any documentary or other evidence given by any party or witness in any arbitration shall be treated as confidential by any party whose access to such evidence arises exclusively because of its participation in the arbitration and shall not be disclosed to any third party (other than a witness or expert), except as may be required by law.  Any party who commences any judicial proceeding in connection with an arbitration initiated hereunder shall endeavor to have the judicial record of any such proceeding sealed to the extent permitted by law.

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Miscellaneous

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Modification and Termination

Healp may revise these Terms of Use from time to time and in our sole discretion. In the event of such changes, Healp will post the changes on the Sites and/or notify you via email. All changes are effective immediately when we post them to the Sites, and apply to all access and use of our Sites and services thereafter. Your continued use of the Sites following the posting of revised Terms of Use means that you accept and agree to the changes. You should revisit this page from time to time so that you are aware of any changes, as they are binding on you. If you do not agree to any changes we make to these terms, please discontinue use of the Sites and services immediately. If changes are material, in our sole discretion, we will use best efforts to provide notice to you prior to such changes taking effect. Any modification by you will be void and shall have no effect. We may change or discontinue the Sites and services at any time without prior notice, and we reserve the right to terminate these Terms of Use at our election and for any reason.

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Healp Privacy Policy:

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Effective:  February 3rd, 2021​ 

 

This Privacy Policy governs the manner in which [Healpcorporate name] (“Healp” or “we” “us” “our”) collects, uses, maintains, and discloses information collected from users ("you" or "your") of its website located at [https://www.healp.co/] and its mobile application (the “App”) on which this Privacy Policy is posted (collectively, "Sites"). 

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Capitalized terms used in this Privacy Policy and not defined herein shall have the definitions provided in our Terms of Use. This Privacy Policy describes the ways we collect, protect, use, and store your personal data. Please read this Privacy Policy carefully, and if you have any questions, you may contact us.

 

Data You Provide

 

Healp collects information from you when you choose to share it with us to use our Sites, create an online account with us (through your Facebook, Google, or other email account) (“Account”), request information from us, sign up for our email list, post in our chat rooms or message boards, or otherwise contact us. The categories of information we collect are [your name, physical address, email address, telephone number, photo/image, gender, date of birth, hobbies and interests, and health information such as any disabilities]. 

If you use or access your Account through our Sites, we collect your user name and password. In addition, if you allow the App to use your location data such data is not stored and is only used to help you identify other Healp users nearby. You have the option of choosing whether or not to reveal personally identifiable information (e.g., contact information) to us. If you do not provide all information we request, however, some portions of our Sites will not work properly for you, or you will not be able to register or access certain sections of the Sites. In the event of a complaint regarding your content or conduct on the Sites, we may also receive personal data about you from other parties or from other users or third parties who may communicate information to us about you in relation to that complaint.

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You may also choose to provide us with access to certain personal data stored by third parties including [social media websites (such as Facebook and Twitter)].The information we have access to varies by website and is controlled by your privacy settings on that site and your authorization. You may (and may be required to) share information about or give us access to additional third-party websites or services.

 

User Generated Content

 

Healp is designed to make it easier for you to connect with other users and to interact with them. Your Healp profile and other information you make available via the App may be viewed and shared by Healp users with individuals who may or may not be users or via third party applications in such users’ discretion. Users might share information like the photos and messages you send or upload and any metadata provided with those messages, along with any comments or information you provide in connection with your photos.

When using Healp, you should assume that anything you post or submit on the App (e.g., private chats with other users and message boards) may be publicly-viewable and accessible, both by users of the App and non-users of the App. Additionally, any information that you may disclose on our Sites such as in [blogs, on message boards, etc.] or on other public areas on the Sites, becomes public information. Please exercise caution when disclosing personal data to other users in the App or in these public areas. If you terminate your Account, we may continue to show some of your content from these public areas in anonymized form. 

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If you send or disclose any health information to us when you submit user generated content on our forum (“Health Content”), you acknowledge that such Health Content may not be encrypted and/or may not be a secure method of communication, and you assume the risk of such unsecured communications. If you do not consent to our processing and use of your content, including Health Content, you must not submit such content to our Sites.

If you submit any personal data relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. 

 

Information Automatically Collected

 

We may use cookies, web beacons, log files, or other technologies to collect certain information about visitors to and users of our Sites [and to deliver online advertisements that we think would be more relevant to your interests]. For example, we may automatically collect certain information from you, including but not limited to your browser type, operating system, Internet Protocol (“IP”) address, software version, and the domain name from which you accessed the Sites. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Sites, the areas or pages of the Sites that you visit, the amount of time you spend viewing or using the Sites, the number of times you return to the Sites, other click-stream or Sites usage data, and emails or ads that you open, forward or click-through to our Sites.

Cookies and Other Tracking Methods

 

Cookies are small pieces of information that are stored on your hard drive when you visit our Sites. We use cookies or, in a limited number of cases, IP addresses or other tracking tools, for a number of reasons. For example, these tools may (a) allow you to store your password without having to constantly re-enter it; (b) help us to tailor our Sites or a marketing message to better match your needs and interests; and (c) allow us to better understand how you and others use our Sites. You can change your settings for cookies and similar technologies by clicking on the cookie consent box on our Site. In addition, you can refuse or accept cookies from our Sites at any time by activating the settings on your browser. You are always free to decline our cookies if your browser permits, but some parts of our Sites may not work properly if you do. Check the “Help” menu of your browser to learn how to change your cookie preferences. To find out more about cookies, visit www.aboutcookies.org.

We may also use technologies similar to cookies, such as Google Analytics.  Google Analytics is a service provided by Google, Inc. (“Google”). We use Google Analytics to collect anonymized statistics in order to improve our Sites. You can selectively disable Google Analytics by installing the opt-out component provided by Google on your browser. You can refer to the following links for more information:  Google Analytics and privacy and Google Analytics opt-out browser. 

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At this time, we do not track your or any other user’s personal information over time and across third-party websites. We therefore do not respond to browser Do Not Track signals.

 

Geolocation Information

 

Upon downloading the App, you will be asked to turn on location services. If you turn these features on, when you use your mobile device we will collect information about WiFi access points as well as other location information about your longitude and latitude and may save your device's coordinates to offer certain features to you. This information helps us identify your physical location and we may use it to personalize the App and make it easier for you to interact with other users by enabling the information to be displayed and shared with other users choosing to view posts or users nearby. If you have enabled location services, but wish to turn it off, you can do so by switching them off in your device account settings. Even if you have disabled location services, we may still determine your city, state, and country location based on your IP address (but not your exact location).

 

Information Use

 

Healp may use the information we collect from and about you to:

• respond to your inquiries;

• offer you our services or features;

• contact you with information and promotional materials from Healp;

• analyze our Sites traffic and optimize how we lay out content on the Sites;

• research and develop new products or services;

• operate and enhance our Sites and App;

• sell and deliver customized Sites and App content, targeted offers and advertising on the Sites, on other sites or apps, or via email;

• review the usage and operations of our Sites and improve our content;

• address problems with the Sites or our business;

• promote the Sites;

• manage our telecommunications networks;

• protect the security or integrity of the Sites and our business; 

• use and disclose your credit/debit card information only to process payments and prevent fraud; and

• as described to you at the point of data collection. 

We may combine the information you provide to us with information from and about you that we automatically collect when you use our Sites. 

 

Information Disclosure/Sharing

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Healp  may also disclose the personal data we collect from and about you as follows: (a) to our third party service providers, if the disclosure will enable them to perform a business, professional or technical support function for us; (b) as necessary if we believe that there has been a violation of Healp Terms of Use or of our rights or the rights of any third party; (c) as required by law, when we believe disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request, or legal process served on us, or to protect the safety, rights, or property of our customers, the public, Healp or others; (d) as part of an actual or proposed transaction, in the event that Healp or any of our affiliates are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets; (e) as described to you at the point of collection. 

Additionally, some of the information we collect may be shared with our partners, sponsors, and reputable advertisers to bring you offers of interest, and, if personal data is collected in connection with a joint promotion, it may be provided to that joint promoter for marketing and research purposes. If you prefer that we do not share your personally identifiable information with other reputable marketers, you may contact us by [Opt Out Mechanism].  

Healp may share aggregate, de-identified/anonymized information with third parties for our business purposes. 

 

Marketing Controls

 

If you no longer want to receive marketing communications from us, contact us at Elizabeth@healp.co or on our Sites by updating your preferences in your Account.  If you opt out of receiving marketing communications from us, we may still send you important administrative messages, from which you cannot opt out.

 

Service Providers

 

Healp may contract with third parties to perform functions related to the Sites. These third party providers may have access to your information needed to perform their business functions, but may not use or share that information for other purposes. 

 

Security

 

We use reasonable technical, administrative, and procedural measures in an attempt to safeguard your personal data from unauthorized access or use. No such measure is ever 100% effective though, so we do not guarantee that your personal data will be secure from theft, loss, or unauthorized access or use, and we make no representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such data. You are responsible for maintaining the secrecy of you own password. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your Account has been compromised), please immediately notify us by contacting us at [CONTACT INFO]. Healp encourages you to learn as much as you can about your privacy on the Internet. In the event we become aware of a data breach where users’ personal data has been disclosed to unrelated third parties, we will notify any affected individuals as required by law.

 

Third Party Websites

 

Our Sites may have links to Third Party Sites, which have privacy policies that differ from our own. We are not responsible for the practices of such Third Party Sites. Please note that if you provide any information on your own to third parties, different rules may apply to their use or disclosure of your personal data. We encourage you to investigate and ask questions before disclosing information to third parties.

 

Your California Privacy Rights

 

A California resident who has provided personal data to a business with whom he/she has established a business relationship for personal, family or household purposes (“California User”) is entitled to request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes.  In general, if the business has made such a disclosure of personal information, upon receipt of a request by a California User, the business is required to provide a list of all third parties to whom personal information was disclosed in the preceding calendar year, as well as a list of the categories of personal information that were disclosed.

Healp does not share, sell, trade, or rent your personal information to third parties for their direct marketing purposes unless you affirmatively agree to such disclosure.

California customers may request further information about our compliance with this law by e-mailing [CONTACT].  Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this e-mail address.

Healp does not knowingly permit third parties to collect personally identifiable information about an individual user’s online activities over time and across different websites when a consumer uses our Sites.

 

European Union

 

Healp is a U.S.-based and hosted site that markets to and offers services to individuals in the European Union (EU). If you are located or reside within the EU, please note that we implement technical and organizational measures with respect to processing your personal information for purposes of complying with the EU’s data privacy laws, including the EU General Data Protection Regulation (GDPR). Upon request, we will provide you with information as to whether and what personal data we collect or store in relation to you. Should your personal data be incorrect, you may request to have it updated or rectified. We may collect and use your information on the basis of your consent. You may revoke your consent to use your personal data in the future, in whole or in part, or request suppression or deletion of your personal data. Please note that we may need to retain certain personal data for record keeping purposes. You may also request an electronic copy of such personal data. Please feel free to direct such requests, or other questions and comments regarding our GDPR compliance to [EMAIL].

 

The personal data we collect through the Sites may be stored and processed in any country where we have facilities or in which we engage service providers, including in the U.S.. Some non-European Economic Area (EEA) countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards. In the event that Healp Transfers Personal Data from the EEA to countries not considered adequate by the European Commission, we will put in place adequate measures prior to such transfer, such as by ensuring that the recipient is bound by EU Standard Contractual Clauses, to protect your Personal Data.  

You may lodge a complaint with a data protection authority competent for your country or region or place of alleged infringement. Please click here for contact information for such authorities

 

Children

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You have to be at least 13 years old to use the App.

Healp does not knowingly collect or store any personal data from anyone from under the age of 13 unless or except as permitted by law. ANY PERSON WHO VISITS ANY SITES REPRESENTS TO US THAT HE OR SHE IS 13 YEARS OF AGE OR OLDER. If we are made aware that we have received personal data from under 13, Healpmakes reasonable efforts to remove that information from our records. If you are under the relevant age of consent in your jurisdiction (e.g., if you are under the age of 16, residing in certain Member States of the EU), you will need your parent’s or legal guardian’s permission to use the Sites.  Please consult with your parent or legal guardian before using the Sites.

 

Access to Your Personal Data

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You may sign into your Account or contact us at Elizabeth@healp.co to update your profile information stored by Healpor request for data to be deleted.

 

Removing Healp Access 

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If you want to remove Healp from your Facebook account at any time you can do this by visiting the application settings on your Facebook profile and following the instructions to remove Healp access permissions.

Even after you remove information from your profile or delete your Account, copies of that information may still be viewable and/or accessed to the extent such information has been previously shared with others, or copied or stored by other users of our Sites or to the extent such information has been shared with search engines. We cannot control this, nor do we accept any liability for this. If you have given Third Party Sites access to your personal information they may retain such information to the extent permitted under their terms of service or privacy policies.

Removed and deleted information may persist in backup copies for up to 30 days to enable restoration, but will not be available to others outside Healp(and our service providers) in the meantime.

 

Information Retention

 

Following termination or deactivation of your Account, Healp may retain information (including your profile information) for a commercially reasonable time (unless otherwise prohibited by applicable law) for backup, archival, and/or audit purposes.

 

Updates

 

Healp reserves the right, at its discretion, to change, modify, add or remove portions of this Privacy Policy at any time. Any and all changes to our Privacy Policy will be reflected here and the date new versions are posted will be stated at the top of this Privacy Policy. You understand that you have the affirmative obligation to check this Privacy Policy periodically for changes, and you hereby agree to periodically review this Privacy Policy for such changes. The continued use of the Sites following the posting of changes to this Privacy Policy constitutes an acceptance of any changes. 

 

Questions/Contacting Healp

 

If you have questions about this Privacy Policy or the practices described herein, you may contact us a